Legal

Terms & Conditions

Last Updated: 10 April 2025  ·  Effective: 10 April 2025

These Terms and Conditions govern your use of the Fyrelane website and the consulting engagements offered by Fyrelane. By using our website or entering into an engagement with us, you agree to these terms.

1. Definitions

• "Fyrelane" or "we" refers to the consulting practice operating under that name, registered and operating in Singapore.
• "Client" or "you" refers to any individual or organisation that engages Fyrelane for consulting services or uses this website.
• "Engagement" refers to any of the three consulting services offered: the Warp Conversation, the Threading Engagement, or the Loom Programme.
• "Deliverable" means any written document produced by Fyrelane in the course of an engagement.
• "Agreement" means these Terms and Conditions together with the written scope agreement for any specific engagement.

2. Acceptance of Terms

By using this website or commissioning an engagement, you confirm that you are at least 18 years of age and have the legal capacity to enter into binding agreements. If you are acting on behalf of an organisation, you confirm that you have authority to bind that organisation to these terms.

3. Service Description

Fyrelane offers three consulting engagements: the Warp Conversation (a single structured session with written reflection), the Threading Engagement (a five-week process observation with written output), and the Loom Programme (a six-month programme for cross-functional leadership teams).

All engagements are carried out in Singapore or remotely by agreement. Services are described in detail on the Solutions page of our website. The specific scope, deliverables, and timeline for each engagement are agreed in writing before work begins.

4. Engagement Scope and Changes

The scope of each engagement is defined in a written scope agreement signed before the first session. Changes to scope must be agreed in writing by both parties. Fyrelane does not undertake scope expansions without a revised agreement. If a client requests work outside the agreed scope, Fyrelane will discuss whether this can be accommodated under a separate arrangement.

5. Payment Terms

All fees are quoted and invoiced in Singapore Dollars (SGD). The fees for each engagement are:

• Warp Conversation: SGD 215
• Threading Engagement: SGD 745
• Loom Programme: SGD 1,295

Payment is due within 14 days of invoice. Invoices are issued at the start of the engagement. Payment may be made by bank transfer to details provided on the invoice. Late payment may result in a pause in the engagement until outstanding amounts are settled.

Refund policy

If a client cancels an engagement before the first session, a full refund will be issued. Cancellation after the first session but before completion of the engagement will result in a pro-rata refund based on the proportion of work not yet completed. No refund is available once the final deliverable has been delivered.

6. Confidentiality

Fyrelane treats all information shared during an engagement as confidential. Before the start of any engagement, a written confidentiality agreement is signed. Information disclosed by the client is not shared with third parties without the client's prior written consent, except as required by law.

The client agrees to treat any observations, considerations, or analysis provided by Fyrelane as confidential and not to share deliverables publicly without Fyrelane's consent.

7. Intellectual Property

All written deliverables produced by Fyrelane for the client become the property of the client upon full payment of the engagement fee. Fyrelane retains the right to use anonymised, non-attributable insights from engagements for the purposes of professional development and methodology improvement.

The content of the Fyrelane website — including text, design, and structure — remains the intellectual property of Fyrelane. You may not reproduce, copy, or redistribute any part of the website without written permission.

8. Website Use

You agree to use this website only for lawful purposes. You must not attempt to gain unauthorised access to any part of the website, submit false information through our contact form, or use the website in any way that could damage its functionality or reputation.

9. Disclaimers

Fyrelane's consulting engagements are designed to support the thinking and decision-making of the client's leadership. They do not constitute legal, financial, medical, or regulatory advice. Fyrelane makes no representations about the outcomes that may follow from an engagement. The client retains full responsibility for any decisions made on the basis of the engagement.

The website is provided "as is" without warranty of any kind. We do not warrant that the website will be available at all times or free from errors.

10. Limitation of Liability

To the maximum extent permitted under Singapore law, Fyrelane's total liability to the client in connection with any engagement is limited to the fee paid for that engagement. We are not liable for any indirect, consequential, or special damages, including loss of profit or business interruption, arising from the engagement or its deliverables.

Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be limited by law.

11. Indemnification

You agree to indemnify and hold Fyrelane harmless from any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your use of this website in an unlawful manner, or any misrepresentation made in connection with an engagement.

12. Termination

Either party may terminate an engagement by written notice. If Fyrelane terminates an engagement due to the client's breach of these terms, no refund will be issued for work already completed. If the client terminates for any reason, the refund policy in section 5 applies.

Provisions relating to confidentiality, intellectual property, limitation of liability, and dispute resolution survive termination.

13. Dispute Resolution

These terms are governed by the laws of Singapore. In the event of a dispute, the parties agree to attempt to resolve it informally by written communication within 30 days before pursuing formal proceedings. If informal resolution is not achieved, the dispute shall be subject to the exclusive jurisdiction of the courts of Singapore.

14. General Provisions

• Entire agreement: These Terms and the written scope agreement for each engagement constitute the entire agreement between the parties for that engagement.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of that provision.
• Assignment: Fyrelane may assign its rights and obligations under these Terms. Clients may not assign without Fyrelane's prior written consent.
• Notices: Formal notices under these Terms should be sent by email to [email protected].

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with a revised "Last Updated" date. Continued use of our website or commissioning of an engagement after changes are posted constitutes acceptance of the revised Terms. Existing engagements already underway are governed by the Terms in force at the time the scope agreement was signed.

16. Contact

For legal enquiries relating to these Terms:

Fyrelane
9 Straits View, #07-12
Singapore 018937
Email: [email protected]